Audit of information and communications technology help desk operations at United Nations Headquarters

Report Summary

Overall results relating to the adequacy and effectiveness of the management of help desk operations at United Nations Headquarters were initially assessed as partially satisfactory. Implementation of 13 important recommendations remains in progress.

Issue Date
Entity
DM
Report No
2014/001
Report Type
Audit Report
Available Date
Withhold available date
No
Assignment No
AT2013/517/01
Number of important recommendations
13
Number of important recommendations implemented
12
Number of critical recommendations
0
Number of critical recommendations implemented
0
Confidentiality
Non Confidential
Ratings
Partially Satisfactory
Authored on